Free UPS Ground Shipping on Purchases Above $250!
UPS ground shipping is currently FREE on orders over $250 that ship to customers
in the lower 48 United States. MedSupplier.com also has other delivery methods
available upon your request. Free Shipping over $250 excludes special order, oversize, refrigerated, select autoclaves and other items that require an additional shipping charge. For more information, please call 1.866.MSC.2878.
Overweight and Special Attention Products
Some products may occur an overweight fee and require special attention. Due to the changing rates
from the UPS, FedEx, Yellow Freight, etc., these rates can not be provided in
real time. If your order has an overweight or special attention product, you
will be contacted before your order goes through processing by phone or
email. Your order will not be processed until your we receive your approval.
Order Processing
Order processing takes 24-48 hours. If there is a problem with your order, you
will be contacted by phone or email.
Shipping
Most orders ship directly after the order processing period is complete.
Orders that require special attention from the manufacturer such as tables,
stools, custom fabrics, colors, etc., may require a lead time of 1 to 4 weeks. If
your order requires special attention, you will be contacted by phone or email.
Because these items are made at the manufacturer, only a estimated ship date can
be provided
Estimated Ship Dates
MedSupplier.com strives to
provide you with the most up-to-date information as possible. However, in
extreme circumstances, estimated ship dates can be delayed. As soon as
MedSupplier.com receives any new updates regarding your order, you will be
contacted immediately by phone or email.
Error or Damaged in Shipment:
We use the greatest possible care in packing our shipments. Notification by
customer must be made to our customer service department within 48 hours of
delivery to report any product error, damage or loss occurring in transit.
Please note: Do not accept any visual damage to the shipping container, box or
package. This must be reported to MedSupplier.com Customer Service at time of
delivery for further instructions. Claims for damage honored after the original
packing and merchandise has been inspected by the carrier.
Return Goods Policy:
1. A return good authorization (RGA) number must be obtained from customer
service or a sales representative for any and all returns. Returns can be made up to 15 days after receipt of order.
Due to health concerns, some items may not be returned.
2. All returns are subject to the manufactures returned goods policy and a
minimum 25% restocking charge or the manufactures restocking fee which may be
more than 25%.
3. Orders over $250 will be refunded by check only.